Description

External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
Monday thru Friday 8am-5pm
Advertised Salary $47,000 Posting Date 02/16/2026 Open until filled Yes Closing Date Proposed Starting Date 01/12/2026 Special Instructions to Applicants
We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.
Location of Vacancy Athens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title IT Support Technician II FLSA Non-Exempt FTE 1.00 Minimum Qualifications
High school diploma or equivalent and 2 years of related experience
Preferred Qualifications Position Summary
Reporting to the IT Lead, the IT Support Technician provides critical technical and operational support for Tate Student Center and Memorial Hall. The primary responsibility of this position is to assist with providing technical support to end users by troubleshooting and resolving urgent technical issues, responding to support tickets in a timely manner, and escalating complex problems to higher-level technical staff when necessary. This position also installs and configures computer hardware, repairs software, and runs diagnostic programs to ensure optimal system performance. The IT Support Technician maintains accurate documentation on service repairs and provides training to staff as needed.
Knowledge, Skills, Abilities and/or Competencies

• Ability to actively listen and clearly communicate technical issues both verbally and in writing
• Ability to work independently, multitask and prioritize.
• Ability to estimate work and meet deadlines
• Ability to establish and maintain effective working relationships with others in a team environment
• Ability to provide client support in a positive, proactive manner
• Ability to effectively adapt to rapidly changing technology and apply it to client needs and department goals.

Physical Demands

• Lift and carry over 20 pounds
• Sit at a desk and computer for moderate periods of time.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities
Technical Support and System Maintenance

• Provide comprehensive technical assistance to staff, students, and student organizations by diagnosing and resolving complex hardware, software, and networking issues.
• Ensure timely response to all helpdesk tickets through email, phone, and in-person interactions, maintaining a high standard of customer service.
• Installation, configuration, and maintenance of departmental hardware and software, including deploying new equipment and assisting with repairs or replacements.

Percentage of time 50 Duties/Responsibilities
Training, Documentation, and Resource Management

• Support the IT Lead to help maintain clear, comprehensive documentation for IT systems, policies, and procedures to ensure consistency and compliance.
• Assist the IT Lead with the checkout system for laptops, tablets, and other devices, ensuring accurate reservations and timely returns.
• Maintain detailed inventory records of all IT assets and collaborate with facilities staff to conduct annual audits, safeguarding accountability and proper resource allocation.

Percentage of time 30 Duties/Responsibilities
Leadership and Project Management

• Assist the IT Lead with special initiatives, structured planning, and execution while providing weekly progress updates.
• Continuously research emerging technologies and recommend innovative solutions to improve operational efficiency and enhance user experience.
• Participate in staff meetings and contribute to strategic discussions, while remaining flexible to support additional duties and special projects as assigned.

Percentage of time 20

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Charisse Harper Recruitment Contact Email charper@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this vacant position in Student Affairs?
   • Current UGA Employee
   • Handshake
   • HigherEd Jobs
   • Indeed.com
   • Inside Higher Ed
   • Insight Into Diversity
   • LinkedIn
   • Professional Organization
   • UGAJobs (UGA's Job Board)
   • Other (please provide)

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter

Optional Documents