Description

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Description

The Sr. Manager, IT Application Development & Support for Global Procurement (GP) is a strategic technology leader responsible for overseeing the design, development, integration, support, and continuous evolution of applications that enable global Procurement operations. This role serves as the primary bridge between Procurement business partners and DT, translating strategic objectives and operational needs into scalable, secure, and sustainable technology solutions. This leader will drive alignment between Procurement's vision, Source-to-Pay (S2P) processes, and DT execution while fostering innovation, operational excellence, and AI-enabled transformation. The ideal candidate combines deep procurement systems expertise (e.g., Coupa), strong financial systems knowledge and technical understanding of systems integration, scalability, security, and user experience

• Partner with Global Procurement leadership to define and execute the technology strategy aligned to Source-to-Pay (S2P) vision, strategic priorities, and transformation goals. Serve as the primary technology advisor, aligning roadmaps, resolving cross-functional dependencies, and ensuring clear communication of risks and outcomes across GP, Finance, and DT

• Own lifecycle governance of Procurement SaaS/COTS platforms (e.g., Coupa), ensuring roadmap alignment, release management, configuration standards, performance oversight, and seamless integration across S2P workflows, ERP/financial systems, invoice processing, supplier payments, and enterprise controls

• Lead and manage a high performing team responsible for designing, developing, integrating, enhancing, and supporting procurement applications. Ensure projects are delivered on time, within scope, and aligned with business outcomes.

• Define and govern the end-to-end Procurement technology architecture, ensuring resilient, scalable, secure, and API-first integration patterns across Procurement, ERP, Finance, supplier systems, middleware, and enterprise platforms

• Ensure Procurement systems comply with internal controls, segregation of duties (SoD), audit requirements, and enterprise security and risk policies. Partner with Finance, Risk, and Audit teams to mitigate operational and regulatory risk

• Lead Procurement AI and automation strategy across the Source-to-Pay lifecycle, identifying high-value use cases (e.g., spend classification, contract intelligence, predictive analytics, 3 way matching, GenAI assistants) and driving measurable production deployment in partnership with Enterprise AI teams

• Drive continuous modernization and platform rationalization across the Procurement technology landscape, evaluating build vs buy decisions, reducing technical debt, optimizing total cost of ownership, and aligning to enterprise architecture standards

Qualifications

Minimum Requirements:

• Bachelor's Degree

• Engineering Management, Computer Engineering, Computer Science or related field, Software Engineering

• 7+ years of relevant experience in Information Technology • 5+ years in people leadership roles, managing application development and enterprise support teams • Experience in procurement, Source-to-Pay (S2P) or finance systems in a complex and global environment

• Deep knowledge of Source-to-Pay (S2P) processes, procurement operations, and enterprise system integration patterns

• Strong understanding of procurement SaaS/COTS platforms (e.g., Coupa) and ERP/financial systems (e.g., Oracle), including configuration, lifecycle governance, and cross-system integration

• Expertise in enterprise application architecture, including API-first design, middleware/integration platforms, event-driven patterns, data flows, and cloud-based architectures. (RESTful APIs, service based architecture (C#, .NET)

• Ability to define scalable technology roadmaps aligned to procurement strategy, enterprise architecture standards, and business transformation goals

• Strong data and analytics orientation; ability to leverage procurement KPIs and operational metrics to drive prioritization, performance improvement, and measurable business outcomes.

• Familiarity with AI and automation use cases within procurement workflows (e.g., spend classification, contract intelligence, predictive analytics) and ability to operationalize solutions in partnership with enterprise AI teams

• Demonstrated leadership capability in guiding cross-functional teams, influencing senior stakeholders, and driving delivery in complex, matrixed environments

• Commitment to continuous improvement, innovation, and modernization of procurement technology platforms

Preferred Requirements:

• Master's degree

• • AWS certification

• Experience evaluating or implementing AI/automation solutions within enterprise systems

• Exposure to AI use cases in procurement such as: Spend classification Contract intelligence Predictive analytics Invoice matching Gen AI chatbot

• Coupa Certified Administrator / Coupa Implementation Certification • SAP Ariba Certification • AI/ML Certifications

• Experience enabling procurement analytics and spend intelligence

• Experience defining integration architecture across ERP, middleware (e.g., MuleSoft, Boomi), supplier systems, and enterprise data platforms.

The base pay range for this role is $140,600.00 to $183,108.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.