Job Function
Other
Description
Position Title: IT Support Technician II
Description
Job Summary
The IT Support technician II provides hardware and software support to users of the companys personal computers and local area network. Focuses on hardware, operating system, connectivity, technical and support issues.
Responsibilities
- Responsible for installing, maintaining, and troubleshooting hardware and software for computers.
- Responsible for Active Directory User provisioning and de-provisioning
- Relies on experience and judgment to resolve technical support calls and emails.
- Provides technical assistance to the users/staff in a timely and efficient manner.
- Troubleshoots PC related problems, analyzes potential solutions and implements a solution that best fixes any problem. Provide support to IT Support Technician I.
- Follows LAN, WAN and/or network policies, procedures and standards to troubleshoot network-related issues.
- Performs basic Windows administrative tasks, including user and computer account maintenance and securing network files, folders and network shares. Assists in the process of evaluating and recommending new hardware and software applications.
- Responsible for maintaining conference room audio/video equipment.
- Removes, installs, and patches software as appropriate. Replaces critical hardware components as needed. Performs assigned hardware and software deployments.
- Provides end-user training on the use of the computer.
- Responsible for maintaining communication devices, including headsets, conference room phones, mobile phones, etc.
- Maintains documentation for hardware/software installations, networking devices computers, printers, mobile phones, etc.
- Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the companys policies and practices.
Skills & Requirements
- High School Diploma or equivalent required.
- Associates degree with experience in a computer help desk environment or the equivalent combination of formal education, training and experience is required.
- 3 years experience in a fast-paced technology environment
- Experience in supporting a web-based software applications
- Experience in providing desktop support
- Experience in a help desk setting
- Windows OS Management
- Active Directory Account Administration
- Desktop and client management through tools such as SCCM, Dell KACE, GFI Lansweeper
- IT Asset Management and tracking experience
- Apple iOS, Android OS, and general mobile device provisioning experience
- Microsoft Office Suite installation and troubleshooting skills
- Microsoft Teams experience
Note: All offers are contingent upon successful completion of a background check.
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer
Equal Opportunity Employer, including disability/protected veterans
PI284571517
Job ID: 84233344
